Two traps await organizations seeking to jump-start strategic change. One is the trap of having multiple, poorly coordinated efforts with overlapping goals, special teams and/or consultants and no or little accountability through the line organization. The other is initiative overload: too many (or too large) efforts that overwhelm management and alienate employees who are weary of change and skeptical of the latest corporate program.
TruePoint helps leaders develop and execute against an integrated multi-year, multi-level change roadmap that sharpens focus and reduces overload. This roadmap for change addresses the immediate needs—managing the current business and delivering short-term performance result—while progressing with the broader strategic agenda. We build this roadmap in three steps:
1. Set Direction. The starting point is to create a credible “change story” based on answers to three questions:
2. Architect Change. If Step 1 is about deep and honest evaluation, Step 2 is about pragmatism. What needs to be done typically outstrips people’s finite capacity for change. Simply mapping a long list of actions for each issue leads to overload and lack of integration. We work in a different way, helping clients to:
3. Act. We have strong views on the fallacy of programmatic change led by corporate staff or consultants taking a steamroller approach. Our approach is led by line managers and builds in learning at all stages. We quickly address performance improvement to create confidence and momentum while at the same time building new skills and behaviors. We also help create the governance and project management needed to support meaningful action.
"TruePoint's strength is that they're very perceptive and savvy at understanding the key levers of any organization of what drives change."
LYNNE WEEDALL, FORMER VP, WHITBREAD GROUP