Delivering Breakthrough Value — Short- and Long-Term

Execution excellence is the acid test of an organization’s direction, its leadership, and its capabilities. In high-performing organizations there is a natural rhythm and flow to execution. The organization can consistently deliver on its value proposition, balance short- vs. long-term results, and energize, engage, and develop its people along the way.

Unfortunately, too many organizations slog through execution like a forced march. Despite detailed plans, those at the front line struggle with conflicting priorities, overload, and missed deadlines. Top management may be either too removed from day-to-day operations or too involved in the details. (For background, see The Six Silent Killers and related topics in Our Research.)

TruePoint supports its clients with a range of execution improvement approaches that simultaneously deliver results, build skills, and create alignment. (For more information, see Accelerated Execution and related approaches explained in Our Offerings.) Each of these approaches:

Starts with building energy and commitment in the front line. TruePoint helps clients to craft an employee value proposition and organizational roles that build high commitment. Energy is released and commitment is created when people see that their work generates real value for customers and colleagues, have a say in how things are done and how to make them better, understand how their work fits into a larger whole, and are acknowledged for their contributions. In addition, we focus on the underlying drivers of long-term performance and attack these with focused short-term projects and initiatives that generate energy, build capabilities, and deliver breakthrough results.

Focuses on the reality of what is required. TruePoint enables productive collective conversations that reveal the unvarnished truth about what is required to actually get things done operationally. We then partner with key line managers to realign and optimize all elements of implementation support — from the daily, weekly, and monthly rhythm of reports and review meetings, to how scorecards are defined and initiatives are rolled out — to meet the needs of those on the line who are directly responsible for generating value.

Builds required teamwork at the top. TruePoint helps build high-performing senior management teams that can agree on, consistently communicate, and reinforce a common set of operational priorities. This addresses a root cause of poor execution — unresolved conflicts within the senior management team that reflect in competing demands, expectations and scorecards. (For more information, see Leadership & Team Development.)

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